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Queue Forecasting

Live and long-term forecasts of waiting times.

The Queue Forecasting Module provides both real-time and long-term forecasts of passenger waiting times.

It enables airport managers to adjust production capacity in time to allocate staff resources, if expected wait times deviate from original forecasts, preventing queue build-up, frustrated passengers, lost revenue and avoiding potential KPI violations.

BlipTrack-Forecasting-IllustrationBased on defined passenger appearance profiles and current throughput, the module is able to forecast queue lengths in passenger process areas. In addition, the module is able to predict KPI scores at the end of the day/week.

The module combines a series of inputs, such as queue measurements, passenger appearance forecasts and planned capacity, which can either be generated by the BlipTrack Passengers Appearance Forecast Module and the BlipTrack Capacity Optimizer Module or from existing forecasts.

The BlipTrack forecasting solution consists of several advanced modules, which are designed to optimize and improve all the stages of passenger handling. The modules can be combined or used separately and are easily integrated with existing airport management systems.


BlipTrack delivers reporting capabilities with live and historical information in a web-based, intuitive user interface with compelling visualizations and real-time insights. The solution enables data extraction in any combination, allowing quick and efficient integration into existing management systems.

With insights and all the necessary tools to optimize operations, BlipTrack enable stakeholders to improve revenue while maintaining a high level of customer service.

“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.” Read more.

Esben Kolind
Head of Operational and Business Analysis at Copenhagen Airports

“BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The very accurate data is used by our staff to monitor operations, and has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”

John Seely
Technology Projects Manager at Dublin Airport Operations

“BLIP Systems provides us with valuable insights in passenger processes. The insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with a clear understanding of our needs.”

Martijn Van Boxtel
Operational Manager Terminal Logistics at Schiphol Group

“BlipTrack provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. The solution allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.” Read more

Brian Cobb
Vice President, Customer Experience at CVG

“BlipTrack provides valuable information that helps everyone manage expectations, especially when lines get long. The solution alerts airport employees about developing bottlenecks which allows them to react to the situation more quickly.” Read more

Daryl Jameson
Vice President at JFKIAT

“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.” Read more

Gert-Jan de Graaff
President and CEO of JFKIAT