Creates analytic tools to transform pedestrian
and vehicular queue and flow into value.
BLIP Systems, founded in 2003, is a business intelligence company with headquarters near Aalborg, Denmark. The vision and unparalleled expertise is derived from 22 talented employees who strive to provide the highest quality service and solutions.
The in-house designed BlipTrack sensor agnostic analysis platform was launched in 2007. The solution started out as a queue measurement solution to help airports comply with service-level agreements and evaluate key performance indicators.
BlipTrack is successfully employed in optimisation efforts at more than 25 international airports, including JFK Airport in New York, Cincinnati, Copenhagen, Birmingham, Oslo, Bristol, Dublin, Brussels, Geneva, San Diego, Keflavik and Edinburgh.
In addition, the solution is implemented in road traffic applications in Switzerland, Thailand, New Zealand, the UK, Denmark and Sweden. In recent years, it has been rolled out in ports, train stations, ski resorts, amusement parks, and at events around the world.
From pedestrian and vehicular queue- and flow management to advanced capacity forecasting, BlipTrack provide decision makers with visibility and all the necessary tools to optimize staffing resources, improve revenue while maintaining a high level of customer service.
BLIP Systems has an international focus, a strong customer base, and many established partnerships all over the world. BLIP Systems is proud to be a part of the Gentrack Group, which also include the solutions:
“We had very high expectations prior to the introduction of the system, and I am very happy to say that the outcome has proved very successful. The system has capabilities of further enhancements which will provide other long term solutions in the future.”
Operations Director at Bristol Airport
“With BlipTrack we are able to keep our passengers fully informed24/7 – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that.”
Chief Operating Officer at Edinburgh Airport
“BlipTrack has helped identify time periods where passenger wait times exceed 10 minutes, thereby allowing us to assess schedule deficiencies and taxi dispatches. The data has greatly helped improve the customer experience by providing us the ability to schedule taxis to be available when needed.”
David J. Boenitz
Director of Ground Transportation at San Diego International Airport.
“BlipTrack helped Thai citizens to travel home faster during two major traffic events: Songkran and New Year holidays. The system allowed not only road users to decide route choices via travel time info online but also the Thai Highway Police to manage traffic in real-time.”
Dr. Songrit Chayanan
Director of Samut Sakhon Highway District.
“We use BlipTrack to see when levels of service are breached and locate the reasons. It help us to identify work shift problems and to make more informed decisions.”
Guðmundur Karl Gautason
Manager – Operation Research at Keflavik Airport.
“The main advantage of using WiFi/Bluetooth sensors is the low cost of measurements, especially for longer time frame deployments. Bluetooth/WiFi sensors are currently the most suitable technology for measuring slow mode traffic flows in an urban network, especially to derive the distribution of flows and route choice in the network”
Jeroen van den Heuvel
Senior Researcher at NS Stations
“BlipTrack allow us to gain a good understanding of check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
Project Manager Landside Operations at Genève Aéroport
“The data from the BlipTrack sensors reveals, how reliable traveling times are and how much they vary. Furthermore, they show, which routes are used for shortcuts in peak times. This information is useful for managing road traffic”.
Dr. Christian Ordon
Project Leader at the Office of Transport of the Canton of Zürich.
“The benefits we have gained from the BlipTrack solution since implementation are very significant. We now discover errors and irregularities that we would not have a chance to see otherwise. In addition, it is extremely educational and easy accessible to study how the incidents of various kinds influence the road network.”
Project Manager at Aarhus Municipality
“The BlipTrack solution helps improve service levels for the municipality commuters. The real-time travel time and wait time information allows drivers to make informed route choices that ultimately distribute traffic and increases the operational performance of the road network.”
Anders Kruse Christiansen
Project Manager at Aarhus Municipality
“We consider that the ease of extracting traffic data from BlipTrack is significant to see how time savings are achieved. Selecting the required route, date, time, etc. is very straightforward and simple to understand.”
Traffic Engineer at Portsmouth City Council
“BlipTrack has helped us get a better understanding of the dynamic traffic system and provides quantifiable data to support the improvement measures to traffic flows. This will allow us to continue to provide a world-class service to our customers and community by efficiently managing traffic flows in and out of the port.” Read more.
General Manager of Strategy and Risk Management at Port of Dover
“With the BlipTrack solution, our operational managers gain a greater understanding of the passenger journey through our terminals. This enhanced awareness allows Finavia to further improve the customer experience.” Read more.
Head of Passengers & Airlines at Finavia
“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.” Read more.
Head of Operational and Business Analysis at Copenhagen Airports
“BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The very accurate data is used by our staff to monitor operations, and has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”
Technology Projects Manager at Dublin Airport Operations
“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.” Read more
Gert-Jan de Graaff
President and CEO of JFKIAT
“BLIP Systems provides us with valuable insights in passenger processes. The insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with a clear understanding of our needs.”
Martijn Van Boxtel
Operational Manager Terminal Logistics at Schiphol Group
“BlipTrack provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. The solution allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.” Read more
Vice President, Customer Experience at CVG
“With the automatic BlipTrack measurings, we now know precisely how many passengers to expect at the passport control at specific hours, and based on that we can reduce tailbacks.”
Kaj Lykke Majlund
Commanding Police Officer at Copenhagen Airport
“Bliptrack enables us to continually refine, evaluate and improve key operational processes.” Read more
Contract Manager at Oslo Airport
“BlipTrack has given us a dynamic and valid tool to document our performance against service level agreements, and also to ensure that the right numbers of staff are in the right place, at the right time, for our passengers.” Read more
ATM Policy and Planning Manager at Manchester Airport
“BlipTrack enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”Read more
Director of Operations at Brussels Airport
“BlipTrack provides valuable information that helps everyone manage expectations, especially when lines get long. The solution alerts airport employees about developing bottlenecks which allows them to react to the situation more quickly.” Read more
Vice President at JFKIAT
“In CPH, we manually measured effectiveness in connection with wait time, until we found BLIP Systems’ queue and dwell time solution, BlipTrack”
Marion Lobedanz Witthøfft
Research Manager at Copenhagen Airport
“BlipTrack gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
Head of Customer Care at Milano Malpensa Airport
“The implementation of BlipTrack gives us another tool to help manage the operation of the airport in an even more effective way.”
Director of Customer Service at Toronto Pearson Airport
“BlipTrack has enabled CVG to continue our close collaboration with TSA to ensure that the passenger experience is one that enhances the journey experience rather than detract from it.” Read more
CEO at Cincinnati Airport
Peter Knudsen is CEO and co-founder of BLIP Systems. He has previously held various positions such as R&D Manager, Department Manager & Project Manager within Ericsson for over 4 years. In addition, Peter has management experience from the Royal Danish Army. A Springwise Interview with Peter can be read here
Before co-founding BLIP Systems, Lars worked 7 years for Ericsson in Aalborg as a Senior System Engineer and Technical Coordinator. Prior to this, he worked as a Software Consultant for Bang&Olufsen (BeoLogic) and has great experience within the wireless area, and in particular within Bluetooth and WiFi. Lars graduated with a M.Sc.E.E. from Aalborg University in 1995.
Preben has many years of experience from the IT industry, including IBM and Sun Microsystems. Since 2007, Preben was employed in the traffic industry as director of Swarco Denmark and later as self-employed.
Mads Bo has a technical and international commercial background from working most of his life with export of both software and hardware components of hi-tech products. Having worked for 21 years in video surveillance systems, medico-technical systems and NBC detection and prediction software, Mads Bo is quite familiar with technical products and systems.
Christian Bak has worked in B2B export and international sales for over 16 years. Christian has managed to penetrate new markets and consolidate market shares globally. Christian has acquired his international experience in Western Europe, Middle East, Africa, Latin America and Asia Pacific. In recent years, Christian has had significant focus on sales to the airport and airline industry, ranging from Ground Power Units to Tetra Radio infrastructure including interfaced applications for the airport communication platform.
Christian is an efficient, innovative and creative marketing professional with an extensive background in all modern forms of marketing and brand building activities – both offline and online. Christian has an in-depth knowledge, experience and profound interest in content and digital marketing, copy writing, graphic design, advertising, communication and social media.