Capacity Forecasting
- Accurately scale staffing with passenger demand, while effectively plan future resources.
- Aligned capacity and demand cuts wait time and improves concession dwell time.
- A smooth hassle-free airport passage equals more satisfied and recurring passengers.
Queue Management
- Evaluate or challange KPIs with great accuracy to help comply with SLAs.
- Provide passengers with live wait time information to maximise their time at the airport.
- Wait time information help passengers feel relaxed by creating realistic expectations.
Flow Management
- Optimise the layout of existing facilities, and positioning of retail outlets and services.
- Minimise operational changes impact to the passenger flow to improve non-aviation revenue.
- A cohesive view of passenger flow throughout the entire airport enables better passenger services.
“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.” Read more
Gert-Jan de Graaff
President and CEO of JFKIAT
“BLIP Systems provides us with valuable insights in passenger processes. The insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with a clear understanding of our needs.”
Martijn Van Boxtel
Operational Manager Terminal Logistics at Schiphol Group
“BlipTrack provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. The solution allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.” Read more
Brian Cobb
Vice President, Customer Experience at CVG
“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.” Read more.
Esben Kolind
Head of Operational and Business Analysis at Copenhagen Airports
“BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The very accurate data is used by our staff to monitor operations, and has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”
John Seely
Technology Projects Manager at Dublin Airport Operations
“BlipTrack enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”Read more
Ward Decaluwé
Director of Operations at Brussels Airport
“With BlipTrack we are able to keep our passengers fully informed24/7 – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that.”
Adrian Witherow
Chief Operating Officer at Edinburgh Airport
“We had very high expectations prior to the introduction of the system, and I am very happy to say that the outcome has proved very successful. The system has capabilities of further enhancements which will provide other long term solutions in the future.”
Paul Davies
Operations Director at Bristol Airport
“BlipTrack has given us a dynamic and valid tool to document our performance against service level agreements, and also to ensure that the right numbers of staff are in the right place, at the right time, for our passengers.” Read more
Rick Mernock
ATM Policy and Planning Manager at Manchester Airport
“It´s been an excellent project with great support from the design, installation and technical team. The BLIP Systems´ team are a credit to the organisation and have helped the airport immensely, with data analysis and reporting.”
Chris Wilson
Head of Terminal Operations at Birmingham International Airport
“BlipTrack gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
Giorgio Medici
Head of Customer Care at Milano Malpensa Airport
