Accurate waiting times for customers
entering the line.
The uncertainty around how long a queue process will take weighs heavily on the mind, particularly when confronted with what appears to be a lot of people in line in front of you.
Today, many transportation hubs and recreational industries display wait times to ease customers minds. This is typically done by measuring the wait time of people leaving the queue. However, these wait times may not be accurate for those entering the queue, especially if the flow of people changes.
BlipTrack put lines in perspective, eliminating guesswork about how long the process will take, so customers know exactly how long they have to wait. The solution works by measuring the number of people in line, using BlipTrack sensors and the average throughput of the area. With these two measurements, accurate wait time, for those entering the line, can be displayed. For example, if there are 100 customers in line and the processing rate of the area is 15 people per minute, the predicted wait time is 6,5 minutes.
BlipTrack enables stakeholders to provide optimum service by displaying real-time wait time on signs, mobile applications and websites. The estimated wait time allow customers to reduce frustration by creating realistic wait time expectations. Ensuring that customers experience a quick and easy passage will significantly increase the opportunity for a positive experience, with more satisfied and recurring customers as a result.
The solution also gives early warning if lines are becoming congested, allowing management to response promptly and effectively to irregular operations and disruptions, to ultimately reduce processing times.
Queues that are divided into multiple flows, for instance regular and fast track lines in airports, wait times for each flow can be provided. In addition, the solution is able to measure queues extending beyond a specified area and queues where split times are required.
BlipTrack delivers reporting capabilities with live and historical information in a web-based, intuitive user interface with compelling visualizations and real-time insights. The solution enables data extraction in any combination, allowing quick and efficient integration into existing management systems.
With insights and all the necessary tools to optimize operations, BlipTrack enable stakeholders to improve revenue while maintaining a high level of customer service.
“BlipTrack allow us to gain a good understanding of check-point dynamics. In combination with the operational experience of our security staff, we work in an increasingly more proactive way. And most importantly, our customers benefit directly by getting a better service.”
Project Manager Landside Operations at Genève Aéroport
“BLIP Systems provides us with valuable insights in passenger processes. The insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with a clear understanding of our needs.”
Martijn Van Boxtel
Operational Manager Terminal Logistics at Schiphol Group
“BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The very accurate data is used by our staff to monitor operations, and has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”
Technology Projects Manager at Dublin Airport Operations
“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.” Read more
Gert-Jan de Graaff
President and CEO of JFKIAT
“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.” Read more.
Head of Operational and Business Analysis at Copenhagen Airports
“BLIP Systems has positioned CVG on the technology cutting edge of real-time wait analytics and efficiency planning. BlipTrack provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. The solution allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.” Read more
Vice President, Customer Experience at CVG
“The solution alerts airport employees about developing bottlenecks which allows them to react to the situation more quickly.” Read more
Vice President at JFKIAT
“BlipTrack has helped identify time periods where passenger wait times exceed 10 minutes, thereby allowing us to assess schedule deficiencies and taxi dispatches. The data has greatly helped improve the customer experience by providing us the ability to schedule taxis to be available when needed.”
David J. Boenitz
Director of Ground Transportation at San Diego International Airport.