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Queue Measurement

Real-time queue and dwell time information.

In order to comply with service-level agreements and evaluate key performance indicators, it is important that stakeholders are able to measure and subsequently improve queue and commuting times.

Queue-TimeBlipTrack measures queue time, capacity and throughput, and works by placing BlipTrack sensors at strategic points in a specified area. The sensors detects Wi-Fi or Bluetooth devices, such as mobile phones and tablets. By re-identifying devices from multiple sensors, the travel times, dwell times and movement patterns become available.

Where queues are divided into multiple flows, such as regular and fast track in airports, queue times for each flow are provided. In addition, the solution is able to measure queues extending beyond a specified area and queues where split times are required.

Advanced filtering methods remove outliers and the solution is able to categorize data based on device type, location, patterns and historical data. BlipTrack enables data extraction in any combination—both in real-time and historically— to provide the desired output.

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BlipTrack delivers reporting capabilities with live and historical information in a web-based, intuitive user interface with compelling visualizations and real-time insights. The solution enables data extraction in any combination, allowing quick and efficient integration into existing management systems.

With insights and all the necessary tools to optimize operations, BlipTrack enable stakeholders to improve revenue while maintaining a high level of customer service.

“BlipTrack has helped identify time periods where taxi passenger wait times exceed 10 minutes, thereby allowing us to assess schedule deficiencies and taxi dispatches. The data has greatly helped improve the customer experience by providing us the ability to schedule taxis to be available when needed.”

David J. Boenitz
Director of Ground Transportation at San Diego International Airport.

“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.” Read more

Gert-Jan de Graaff
President and CEO of JFKIAT

“BlipTrack has positioned CVG on the technology cutting edge of real-time wait analytics and efficiency planning. The solution provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. BlipTrack allows us to put the customer at ease at a critical stress point and instills our expectations around superior customer experience.” Read more

Brian Cobb
Vice President, Customer Experience at CVG

“BLIP Systems provides us with valuable insights in queue times of the most important passenger processes at Amsterdam Airport Schiphol. These insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with clear a understanding of our needs.”

Martijn Van Boxtel
Operational Manager Terminal Logistics at Schiphol Group

“With BlipTrack we are able to keep our passengers fully informed – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that.”

Adrian Witherow
Chief Operating Officer at Edinburgh Airport

“BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The BlipTrack data has proven to be very accurate and is used by our staff to monitor operations, and has enabled us to display accurate queue wait times to passengers and to provide an optimum passenger experience.”

John Seely
Technology Projects Manager at Dublin Airport Operations

“The solution alerts airport employees about developing bottlenecks which allows them to react to the situation more quickly.” Read more

Daryl Jameson
Vice President at JFKIAT

“BlipTrack has provided us with powerful tools, which have allowed us to gain a good understanding of the security check-point dynamics. In combination with the operational experience of our security staff, we work in an increasingly more proactive way. And most importantly, our customers benefit directly by getting a better service.”

Anita Filli
Project Manager Landside Operations at Genève Aéroport

“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics, such as passenger appearances, capacity and production per lane. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.” Read more.

Esben Kolind
Head of Operational and Business Analysis at Copenhagen Airports

“Our use of BLIP Systems’ technology has proven quite successful. BlipTrack has enabled CVG to continue our close collaboration with TSA to ensure that the passenger experience at CVG is one that enhances the journey experience rather than detract from it.” Read more

Candace McGraw
CEO at Cincinnati Airport

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