Oslo and Stavanger Airports have joined Scandinavian airports Copenhagen, Helsinki, Keflavik, Billund and Aalborg in implementing BlipTrack queue management technology. The open platform provides insights on passenger queue and dwell times, enabling airports to optimise operation, improve resource planning and ease passengers´ minds with accurate wait times on displays.
Passenger numbers exceeded the 25 million milestone for the first time in Oslo Airport´s history in 2016. As one of Europe’s leading airports, Oslo retains ambitious service quality indicators to ensure they remain among the continent’s most efficient airports, particularly in the face of increased passenger numbers and terminal capacity constraints.
To ensure the passenger experience remains positive as volumes increase, Avinor has extended the relationship with BLIP Systems, to implement BlipTrack in Oslo Airport’s new terminal extension. The platform has already been introduced to other airports within the Avinor group, with implementation at Stavanger Airport now underway.
“Avinor has been working closely with BLIP Systems since 2009. We value the long-term cooperation and their professional approach in providing us with technology and data to ensure efficient operations and passenger satisfaction. The implementation of BlipTrack in Oslo´s new terminal building and at Stavanger Airport will help to ensure that passengers experience a quick and easy passage through the first stages of the journey, while significantly increasing the opportunity for a positive experience throughout these airports,” says Lars Erik Flatner, Head of ICT Portfolio at Avinor.
Operationally, the airports use, among other things, the technology to monitor line density in real time, which allows management to respond promptly and efficiently to irregular operations and disruptions, for example by opening additional lines. It enables airports to comply with service-level agreements and to evaluate and challenge key performance indicators with high accuracy.
Also, the live wait time is shared with passengers on screens and through a mobile app. The continuously updated information helps passengers to plan accordingly and reduces the stress levels associated with queuing by creating realistic expectations.
“With the expansion at Oslo and the new installation at Stavanger Airport, BlipTrack has proven to be an effective platform to provide visibility on resource effectiveness for greater processing efficiency and improved passenger experience. We look forward to continuing to be part of Avinor´s ongoing plan in having Europe's most progressive and service-minded airports,” says Preben Andersen, Sales Manager at BLIP Systems.
The BlipTrack solution is successfully employed in optimisation efforts in more than 25 international airports, including Schiphol in Amsterdam, JFK in New York, and airports in Manchester, Cincinnati, Auckland, Dublin, Brussels, Geneva, San Diego, and Edinburgh.
“Avinor has been working closely with BLIP Systems since 2009. We value the long-term cooperation and their professional approach in providing us with technology and data to ensure efficient operations and passenger satisfaction.”
Lars Erik Flatner
Head of ICT Portfolio at Avinor.
“It´s been an excellent project with great support from the design, installation and technical team. The BLIP Systems´ team are a credit to the organisation and have helped the airport immensely, with data analysis and reporting.”
Head of Terminal Operations at Birmingham International Airport
“We had very high expectations prior to the introduction of the system, and I am very happy to say that the outcome has proved very successful. The system has capabilities of further enhancements which will provide other long term solutions in the future.”
Operations Director at Bristol Airport
“With BlipTrack we are able to keep our passengers fully informed24/7 – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that.”
Chief Operating Officer at Edinburgh Airport
“BlipTrack has helped identify time periods where passenger wait times exceed 10 minutes, thereby allowing us to assess schedule deficiencies and taxi dispatches. The data has greatly helped improve the customer experience by providing us the ability to schedule taxis to be available when needed.”
David J. Boenitz
Director of Ground Transportation at San Diego International Airport.
“We use BlipTrack to see when levels of service are breached and locate the reasons. It help us to identify work shift problems and to make more informed decisions.”
Guðmundur Karl Gautason
Manager – Operation Research at Keflavik Airport.
“BlipTrack allow us to gain a good understanding of check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
Project Manager Landside Operations at Genève Aéroport
“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.” Read more.
Head of Operational and Business Analysis at Copenhagen Airports
“BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The very accurate data is used by our staff to monitor operations, and has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”
Technology Projects Manager at Dublin Airport Operations
“BLIP Systems provides us with valuable insights in passenger processes. The insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with a clear understanding of our needs.”
Martijn Van Boxtel
Operational Manager Terminal Logistics at Schiphol Group