New York’s busiest—and one of the world’s largest—airports are now displaying, powered by BlipTrack technology, real-time wait times to ease passengers minds.
Passengers moving through JFK Airport’s Terminal 4 are presented with estimated processing times on 13 new screens, placed at TSA Security and Customs and Border Protection checkpoints, as well as the indoor taxi queue.
“It continuously updates,” says Daryl Jameson, vice president at the company JFKIAT, which runs Terminal 4. People like to know how long they are going to wait in queues. Nobody likes to wait in lines and signage helps to manage expectations.”
The wait times are driven by sensors that monitor passenger’s mobile devices as they move through the airport. With this data, JFK is displaying accurate wait times to reduce passenger frustration and to notify staffing if areas in the terminal are becoming congested, so staff can identify and rectify bottlenecks before they escalate.
“We’re probably reaching 19.5 million passengers this year in total. It’s a big operation, which is why we’re introducing innovations to enhance the operations of the building. This new system will help us manage and eliminate problem spots within the facility, and sharing the processing time with our travelers will provide them with peace of mind so they may continue to expect a pleasant travel experience. Additionally, data from travelers’ phones could eventually influence future airport design,” says Gert-Jan de Graaff, President and CEO of JFKIAT.
In the past, cameras and stopwatches were used to manually track how long it took fliers to get through lines. The data this methodology created was often inconsistent.
Airport advocates such as Joe Sitt of the Global Gateway Alliance praise the new technology. “For too long, passengers were left on long lines at the airport, with no information,” says Sitt. “Countdown clocks at JFK Terminal 4, however, are the kind of modern technology that infinitely improves the passenger experience and helps advance the airport into the 21st century. Now, it is time for the other NY and NJ terminals to bring this critical amenity to their passengers.”
A recent Expedia survey found 94% of leisure traveller’s travel with a mobile device. Considering that 64% of American adults now own a smartphone, monitoring mobile devices is an accurate method for predicting and examining passenger traffic.
Cincinnati CVG has been using the BlipTrack solution since last summer. In addition to providing passengers with waiting times, CVG has been able to cut queue time by a third by optimising operations by using the collected data.
“Our use of BlipTrack technology has proven quite successful. It has enabled CVG to continue our close collaboration with TSA to ensure that the passenger experience at CVG is one that enhances the journey experience—not detracts from it,” said Candace McGraw, CEO at CVG.
In addition to monitoring passengers at JFK and Cincinnati, the solution is successfully employed in optimisation efforts in urban and inter-urban traffic, ports in Aalborg and Dover, train stations in Holland, ski resorts, amusement parks, and at events all over the world. Also, the solution is installed in more than 23 international airports, including Amsterdam, Dubai, Dublin, Toronto, Milano, Barcelona, Auckland, Brussels, Manchester, Copenhagen, Helsinki and Oslo.
Ever-increasing global travel volume is having a severe impact on airports like New Zealand’s Auckland International, which saw over 19 million passengers last year. The airport is taking the increased passenger flow and logistics issues seriously, using a unique combination of traffic and passenger flow measurement technology. The result? Faster travel times, acceptable wait times, less passenger stress and a wealth of information that helps the airports and the city to plan resources more efficiently.
Auckland - a growing hub for travel
Auckland Airport expects to host over 40 million passengers annually by the year 2044. To cope with the increase in passenger load, the airport embarked on a wide-ranging and world first combined passenger-flow and road-traffic measurement project, with the goal of obtaining a cohesive real-time view of people movement patterns, to guide daily and long-term operational decisions, maximise capacity and improve flow.
In its build, the airport has opted to aim for sustainability, while ensuring that they will not only have the capacity to handle the extra people, but also the capability to make the passenger journey as smooth and stress-free as possible.
Keeping things flowing
Smooth passenger flow, both in the arrival and departure terminals, and the concession and transit waiting areas, as well as on the roads surrounding the airport, is critical to the successful operation of an airport.
Issues with traffic flows can result in delays for passengers, airport staff and airline crew, resulting in disruptions to airport and airline operations.
To manage both passenger and traffic flow, Auckland Airport realised they needed to have a bird’s-eye view of the entire system, as well as detailed, up-close analysis of ongoing issues. They also needed a way to act when things start to bottleneck.
With several traffic monitoring projects in New Zealand, using the same technology, infrastructure consultants Beca was commissioned to extend the solution across the airport’s roading infrastructure. It now provides the airport with a seamless picture of traffic flow information between the airport and Auckland CBD (Central Business District, also called the city centre).
How it works
On the Road
Outside the airport, the solution measures traffic flow between the CBD and the airport, providing real-time data on reliability, vehicle counts and travel time.
It provides data about the mix of staff and passengers using the Park and Ride facility, enabling the airport to understand the performance better and regularly review how they can improve their facilities. This information is also analysed to help planning decisions for road network maintenance and infrastructure projects.
The insights, collected using a range of technologies, including radar and WiFi sensors, also help the New Zealand Traffic Agency (NZTA) to make informed traffic management decisions and has allowed for the implementation of a number of initiatives to improve the traffic flow to the airport. It includes optimising traffic signal timings, and combined with the recent opening of the newly constructed Waterview connection, has resulted in significant travel time cuts to and from the airport from the CBD and West Auckland.
Also, the real-time and historical BlipTrack data enables NZTA, via their new app RideMate and online, to display live travel times between the CBD and airport, as well as informing about days with a high risk of congestion. It enables road users to plan ahead, reducing both the risk of travellers missing their flight and airport employees coming in late for work.
Besides the benefits of real-time reporting, the historical data is used to detect driving time anomalies. Effectively, this means that the solution can pinpoint road sections and intersections where driving times deviate from the norm as a result of construction projects, incidents, roadwork, faulty traffic lights and other factors. With this information at hand, real-time traffic management can take place.
Richard Young, Senior Associate at Beca, says: “The intelligence that BlipTrack is delivering has already proved its value, by providing automated alerts on delays on vulnerable corridors, real-time counts on traffic flows and delays, and intelligence on the origin and destination of vehicle movements into the airport and to terminals and car parks.”
In the airport
Inside the airport, the solution provides metrics on passenger queue times and volume, as well as insight into passenger movement patterns throughout the international and domestic terminals´ departure and arrival processes.
It helps the airport better manage and support resources by focusing on high-demand locations and periods. Likewise, the data directly benefits passengers by displaying wait times at security checkpoints, managing passenger expectations and reducing queue-related stress.
Mark Croudace, Manager – Operations at Auckland International Airport, says: “BlipTrack was a critical investment. The data has provided valuable insight into our operational performance across both our assets and processes. Most importantly, it has enabled us to have meaningful conversations with our key operational stakeholders and vendors, as we collectively seek to improve the passenger experience.”
Changing the face of travel
Numerous other international airports, including Amsterdam Schiphol, Copenhagen, Dublin, Brussels, Bristol and Billund, are following suit. These airports have recognised that comprehensive, seamless passenger flow data is indispensable in guiding physical expansion plans, and for streamlining operations to accommodate rapid passenger volume growth, without compromising the passenger experience.
“By having Auckland Airport and Beca working together, and by sharing data between multiple solutions, BlipTrack provides a solution that no other product in the industry can currently reproduce – large-scale, seamless, door-to-door movement management between different modes of transport. And because it´s not only limited to certain areas, it can be considered as one of the first real, tangible steps to true multimodal traffic management,” ends Peter Knudsen, CEO of BLIP Systems.
Besides providing airports around the world with seamless passenger flow data, the solution is employed in optimisation efforts in road traffic applications in Switzerland, Thailand, Canada, the UK, Denmark and Sweden. In recent years, it has been rolled out in ports, train stations, ski resorts, amusement parks, and at events around the world.
Auckland Airport Take to the Streets to Boost City-to-Gate Passenger Experience.
“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.” Read more
Gert-Jan de Graaff
President and CEO of JFKIAT
“BlipTrack provides valuable information that helps everyone manage expectations, especially when lines get long. The solution alerts airport employees about developing bottlenecks which allows them to react to the situation more quickly.” Read more
Vice President at JFKIAT