Combined Bluetooth and WiFi device detection
for real-time queue and flow measurement.
In order to comply with service-level agreements and evaluate key performance indicators accurate travel time, wait time and flow data is vital.
How it works
The solution works by placing the sensors at strategic points in a specified area. The sensors detects Wi-Fi or Bluetooth devices, such as mobile phones and tablets. By re-identifying devices from multiple sensors, the travel times, wait times and movement patterns become available.
The sensors are easily mounted and connected via PoE, 3G and Wi-Fi. Live sensor monitoring with automated alarms and recovery handles issues before they escalate into problems. Once mounted, the sensors require no maintenance. The sensors are passive and do not interfere with existing WiFi networks.
The low power-consuming sensor has built-in directional antennas, which enables more accurate positioning of detected devices, in a wide coverage area. The sensors measure 24/7. The sensors are either powered via PoE or a separate power supply.
The raw data from the sensors is transferred in real-time to a secure data warehouse. At network connection loss, data caching is enabled.
Data export and visualization
BlipTrack delivers reporting capabilities with live and historical information in a web-based, intuitive user interface with compelling visualizations and real-time insights. The solution enables data extraction in any combination, allowing quick and efficient integration into existing management systems.
With insights and all the necessary tools to optimize operations, BlipTrack enable stakeholders to improve revenue while maintaining a high level of customer service.
“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.” Read more
Gert-Jan de Graaff
President and CEO of JFKIAT
“The solution alerts airport employees about developing bottlenecks which allows them to react to the situation more quickly.” Read more
Vice President at JFKIAT
“The main advantage of using WiFi/Bluetooth sensors is the low cost of measurements, especially for longer time frame deployments. Bluetooth/WiFi sensors are currently the most suitable technology for measuring slow mode traffic flows in an urban network, especially to derive the distribution of flows and route choice in the network”
Jeroen van den Heuvel
Senior Researcher at NS Stations
“BlipTrack has positioned CVG on the technology cutting edge of real-time wait analytics and efficiency planning. The solution provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. BlipTrack allows us to put the customer at ease at a critical stress point and instills our expectations around superior customer experience.” Read more
Vice President, Customer Experience at CVG
“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics, such as passenger appearances, capacity and production per lane. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.” Read more.
Head of Operational and Business Analysis at Copenhagen Airports
“With BlipTrack we are able to keep our passengers fully informed – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that.”
Chief Operating Officer at Edinburgh Airport
“BlipTrack has provided us with powerful tools, which have allowed us to gain a good understanding of the security check-point dynamics. In combination with the operational experience of our security staff, we work in an increasingly more proactive way. And most importantly, our customers benefit directly by getting a better service.”
Project Manager Landside Operations at Genève Aéroport
“By implementing BlipTrack at the airport, we are able to provide our passengers with a faster, more accurate information about wait time—and offer a better service.” Read more
Head of Passenger and Customer Services at Brussels Airport
“BLIP Systems provides us with valuable insights in queue times of the most important passenger processes at Amsterdam Airport Schiphol. These insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with clear a understanding of our needs.”
Martijn Van Boxtel
Operational Manager Terminal Logistics at Schiphol Group
“BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The BlipTrack data has proven to be very accurate and is used by our staff to monitor operations, and has enabled us to display accurate queue wait times to passengers and to provide an optimum passenger experience.”
Technology Projects Manager at Dublin Airport Operations
“Our use of BLIP Systems’ technology has proven quite successful. BlipTrack has enabled CVG to continue our close collaboration with TSA to ensure that the passenger experience at CVG is one that enhances the journey experience rather than detract from it.” Read more
CEO at Cincinnati Airport
“We use BlipTrack to see when levels of service are breached and to find out the reasons. This has helped us to identify work shift problems and to make more informed decisions.”
Guðmundur Karl Gautason
Project Manager - Operation Research at Keflavik Airport.