January 24, 2017 8:00 am
South West Trains has turned to BlipTrack sensor technology, to measure passenger flow, identify bottlenecks and improve the traveler experience at Clapham Junction, the busiest railway station in the UK.
With more than 2000 trains a day and over 28 million interchanges per year, Clapham Junction Railway Station, near London, is one of the busiest railway stations and transport hubs in Europe. To help measure and handle the more than 88.000 people entering and exiting the station each day, South West Trains has installed the BlipTrack flow management solution at the station´s subway, over-bridge and station entrances.
The solution, installed and handled by system integrator telent, measures traveler flow in real-time and provides early warning when overcrowding occur. This enables station management to implement and initiate countermeasures to help reduce bottlenecks and help travelers move around the station quickly and safely.
The solution also provides access to historical data, so that traveler behavior during special events can be analysed, and used to improve future operations, station management and traveler experience.
Besides providing South West Trains with visibility on passenger flow, BlipTrack is also implemented at Bristol, Birmingham, Dublin, Edinburgh and Manchester Airports, Port of Dover and in the road network in Portsmouth. Internationally, more than 30 international airports use the Danish technology, including Schiphol Airport in Amsterdam, JFK Airport in New York, Copenhagen, Oslo, Geneva, Brussels, Cincinnati and Auckland. The solution is also implemented in road traffic in Bangkok, Switzerland, New Zealand, Denmark, Sweden, Norway, Canada and Ireland. In recent years, is has been rolled out in train stations in Holland, ski resorts in the US, amusement parks in the UK, and at events all over the world.
“We had very high expectations prior to the introduction of the system, and I am very happy to say that the outcome has proved very successful. The system has capabilities of further enhancements which will provide other long term solutions in the future.”
Operations Director at Bristol Airport
“With BlipTrack we are able to keep our passengers fully informed – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that.”
Chief Operating Officer at Edinburgh Airport
“BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The BlipTrack data has proven to be very accurate and is used by our staff to monitor operations, and has enabled us to display accurate queue wait times to passengers and to provide an optimum passenger experience.”
Technology Projects Manager at Dublin Airport Operations
“By implementing BlipTrack at the airport, we are able to provide our passengers with a faster, more accurate information about wait time—and offer a better service.” Read more
Head of Passenger and Customer Services at Brussels Airport
“BLIP Systems enables Brussels Airport to monitor the quality of the terminal processes and to improve the resource planning.” Read more
Project Manager Operations for Brussels Airport Company
“BLIP Systems provides us with valuable insights in queue times of the most important passenger processes at Amsterdam Airport Schiphol. These insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with clear a understanding of our needs.”
Martijn Van Boxtel
Operational Manager Terminal Logistics at Schiphol Group
“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics, such as passenger appearances, capacity and production per lane. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.” Read more.
Head of Operational and Business Analysis at Copenhagen Airports
“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.” Read more
Gert-Jan de Graaff
President and CEO of JFKIAT
“BlipTrack has positioned CVG on the technology cutting edge of real-time wait analytics and efficiency planning. The solution provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. BlipTrack allows us to put the customer at ease at a critical stress point and instills our expectations around superior customer experience.” Read more
Vice President, Customer Experience at CVG
“The solution alerts airport employees about developing bottlenecks which allows them to react to the situation more quickly.” Read more
Vice President at JFKIAT
“Our use of BLIP Systems’ technology has proven quite successful. BlipTrack has enabled CVG to continue our close collaboration with TSA to ensure that the passenger experience at CVG is one that enhances the journey experience rather than detract from it.” Read more
CEO at Cincinnati Airport
“We use BlipTrack to see when levels of service are breached and to find out the reasons. This has helped us to identify work shift problems and to make more informed decisions.”
Guðmundur Karl Gautason
Project Manager - Operation Research at Keflavik Airport.
“BlipTrack has provided us with powerful tools, which have allowed us to gain a good understanding of the security check-point dynamics. In combination with the operational experience of our security staff, we work in an increasingly more proactive way. And most importantly, our customers benefit directly by getting a better service.”
Project Manager Landside Operations at Genève Aéroport