Passenger Appearance Forecasting

Live and long-term decision support for operational managers to scale capacity with demand

The Passenger Appearance Forecasting Module automatically predicts minute-by-minute passenger appearances and provides both live and long-term decision support for operational managers to scale capacity with demand.

Accurate passenger forecasts are key to smooth and efficient airport operations. Each day or period brings new changes such as flight delays, cancellations, changing passenger numbers, unplanned events, seasonal changes, national holidays and more.

The “live” version of the BlipTrack Passenger Appearance module provides real-time re-forecasts which compensate for changes in the flight schedule, delays at check-in, delays in the adjacent road traffic or public transportation and more. In addition, the module is able to dynamically update the passenger appearance forecast, taking into consideration the progress of flights currently being processed in contrast to the plan.

The “long-term” version of the module is able to automatically predict passenger volumes for the days, weeks and months to come. This is accomplished by combining and analyzing the historical data, collected from the same sources as mentioned above, with future flight schedules, expected growth, overall trends, events, holidays and more in mind.

The module works by integrating and combining data from either existing passenger process systems or BlipTrack measurements, with boarding pass data.

The BlipTrack forecasting solution consists of several advanced modules, which are designed to optimise and improve all the stages of passenger handling. The modules can be combined or used separately and are easily integrated with existing airport management systems.

”BlipTrack helps us to identify how passengers move through and use the airport, from the time they park, to when they leave, and everywhere in between. It enables us to look for patterns through the day/week, to see the impact of the various actions we implement, to reduce bottlenecks and waiting time for the passengers.”

Jan Hessellund

Chief Commercial Officer and Deputy for CEO at Billund Airport.

"We had very high expectations prior to the introduction of the system, and I am very happy to say that the outcome has proved very successful. The system has capabilities of further enhancements which will provide other long term solutions in the future.” 

Paul Davies

Operations Director at Bristol Airport
“It´s been an excellent project with great support from the design, installation and technical team. The BLIP Systems´ team are a credit to the organisation and have helped the airport immensely, with data analysis and reporting."

Chris Wilson

Head of Terminal Operations at Birmingham International Airport
“With BlipTrack we are able to keep our passengers fully informed24/7 – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that.”

Adrian Witherow

Chief Operating Officer at Edinburgh Airport

"BlipTrack has helped identify time periods where passenger wait times exceed 10 minutes, thereby allowing us to assess schedule deficiencies and taxi dispatches. The data has greatly helped improve the customer experience by providing us the ability to schedule taxis to be available when needed.”

David J. Boenitz

Director of Ground Transportation at San Diego International Airport

“We use BlipTrack to see when levels of service are breached and locate the reasons. It help us to identify work shift problems and to make more informed decisions.”

Guðmundur Karl Gautason

Manager Operation Research at Keflavik Airport

“BlipTrack allow us to gain a good understanding of check-point dynamics, and most importantly, our customers benefit directly by getting a better service."

Anita Filli

Project Manager Landside Operations at Genève Aéroport

“With the BlipTrack solution, our operational managers gain a greater understanding of the passenger journey through our terminals. This enhanced awareness allows Finavia to further improve the customer experience."

Pirjo Lähteelä

Head of Passengers & Airlines at Finavia

“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance."

Esben Kolind

Head of Operational and Business Analysis at Copenhagen Airports

"BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The very accurate data is used by our staff to monitor operations, and has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”

John Seely

Technology Projects Manager at Dublin Airport Operations

"BLIP Systems provides us with valuable insights in passenger processes. The insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with a clear understanding of our needs."

Martijn Van Boxtel

Operational Manager Terminal Logistics at Schiphol Group

"BlipTrack provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. The solution allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”

Brian Cobb

Vice President, Customer Experience at CVG

“With the automatic BlipTrack measurings, we now know precisely how many passengers to expect at the passport control at specific hours, and based on that we can reduce tailbacks.”

Kaj Lykke Majlund

Commanding Police Officer at Copenhagen Airport

“Bliptrack enables us to continually refine, evaluate and improve key operational processes.”

Bjorg Hill

Contract Manager at Oslo Airport

“BlipTrack has given us a dynamic and valid tool to document our performance against service level agreements, and also to ensure that the right numbers of staff are in the right place, at the right time, for our passengers.”

Rick Mernock

ATM Policy and Planning Manager at Manchester Airport

“BlipTrack enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders."

Ward Decaluwé

Director of Operations at Brussels Airport

"BlipTrack provides valuable information that helps everyone manage expectations, especially when lines get long. The solution alerts airport employees about developing bottlenecks which allows them to react to the situation more quickly."

Daryl Jameson

Vice President at JFKIAT

“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.”

Gert-Jan de Graaff

President and CEO of JFKIAT

"In CPH, we manually measured effectiveness in connection with wait time, until we found BLIP Systems' queue and dwell time solution, BlipTrack"

Marion Lobedanz Witthøfft

Research Manager at Copenhagen Airport

"BlipTrack provides easily accessible historic data, while still analysing live statistics on wait times, allowing us to display real-time wait times for our passengers"

Birgitte Krabbe

Area Manager at Copenhagen Airport

"BlipTrack gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise."

Giorgio Medici

Head of Customer Care at Milano Malpensa Airport

"The implementation of BlipTrack gives us another tool to help manage the operation of the airport in an even more effective way."

Janik Reigate

Director of Customer Service at Toronto Pearson Airport

"BlipTrack has enabled CVG to continue our close collaboration with TSA to ensure that the passenger experience is one that enhances the journey experience rather than detract from it."

Candace McGraw

CEO at Cincinnati Airport

How we do it


BlipTrack measures and combines data from one or multiple technologies, such as WiFi and Bluetooth sensors, 3D cameras, people counters, as well as data from other third-party data-providing systems and units.

BlipTrack uses both real-time and historical insights to deliver reporting capabilities in a web-based, intuitive user interface with compelling visualisations. Because data extraction can be performed in any combination, you get quick and efficient integration into existing management systems. Analysis Platform

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BlipTrack’s solutions are customised to suit your needs. To find out more about how BlipTrack can improve your operational efficiency almost immediately

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