Visibility on resource effectiveness for greater processing efficiency,
to increase revenue and improve passenger experience.
BlipTrack consists of several advanced modules which are designed to optimize all stages of passenger handling and improve commercial areas.
From queue predictions and flow measurements to advanced capacity forecasting, the solution provides visibility on resource effectiveness for greater processing efficiency, increased revenue and improved customer experience.
BlipTrack enables airports to evaluate or challenge their KPIs and comply with SLAs by providing accurate queue time, dwell time and flow information.
Thanks to this data, airports can display accurate wait times, thereby creating realistic passenger expectations, reducing their frustrations, and improving their overall airport experience.
To best understand how disruptions or unexpected changes affect standard behaviour, airports require in-depth and cohesive knowledge of passenger flows and dwell times.
With this information, airports can easily add value to existing facilities or when planning new construction and additions, and optimise positioning and layout of signage, retail outlets, services and more.
BlipTrack uses fully automated data mining to provide always up-to-date passenger volume and show-up profile forecasts.
This information enables airports to accurately scale staffing resources with passenger demand, while at the same time gaining insight on how to efficiently plan future staffing resources, without affecting KPIs.
“Avinor has been working closely with BLIP Systems since 2009. We value the long-term cooperation and their professional approach in providing us with technology and data to ensure efficient operations and passenger satisfaction.”
Lars Erik Flatner
Head of ICT Portfolio at Avinor.
“BlipTrack provides valuable information that helps everyone manage expectations, especially when lines get long. The solution alerts airport employees about developing bottlenecks which allows them to react to the situation more quickly.” Read more
Vice President at JFKIAT
“BLIP Systems provides us with valuable insights in passenger processes. The insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with a clear understanding of our needs.”
Martijn Van Boxtel
Operational Manager Terminal Logistics at Schiphol Group
“BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The very accurate data is used by our staff to monitor operations, and has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”
Technology Projects Manager at Dublin Airport Operations
“With BlipTrack we are able to keep our passengers fully informed24/7 – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that.”
Chief Operating Officer at Edinburgh Airport
“BlipTrack provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. The solution allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.” Read more
Vice President, Customer Experience at CVG
“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.” Read more
Gert-Jan de Graaff
President and CEO of JFKIAT
“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.” Read more.
Head of Operational and Business Analysis at Copenhagen Airports
“BlipTrack allow us to gain a good understanding of check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
Project Manager Landside Operations at Genève Aéroport
“We use BlipTrack to see when levels of service are breached and locate the reasons. It help us to identify work shift problems and to make more informed decisions.”
Guðmundur Karl Gautason
Manager – Operation Research at Keflavik Airport.
“BlipTrack has enabled CVG to continue our close collaboration with TSA to ensure that the passenger experience is one that enhances the journey experience rather than detract from it.” Read more
CEO at Cincinnati Airport
“The implementation of BlipTrack gives us another tool to help manage the operation of the airport in an even more effective way.”
Director of Customer Service at Toronto Pearson Airport
“BlipTrack gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
Head of Customer Care at Milano Malpensa Airport