BLIP Systems

BlipTrack provide visibility on resource effectiveness for greater efficiency, maximised revenue and optimum travel experience.

Traffic - whether it’s in the air, on the road or of the feet of the millions of passengers, commuters and visitors passing through airports, amusement parks or on roads, keeping things moving smoothly can be a continuous, daily challenge.

 

At BLIP Systems, we’re creating business intelligence solutions for your queue and flow management issues, so you can streamline your operation, maximise your revenue and improve your customer experience.

Who we are

BLIP Systems is a business intelligence company, established in 2003, whose 26 expert employees are committed to giving you the best in both solutions and services.

We are dedicated to creating the best in queue and flow management solutions, while working closely with you to make sure you get the most out of your BlipTrack Solution, providing unmatched service, expertise and access to information.

 

What we do

Our sensor-agnostic analysis platform, provides airports, municipalities and other high-traffic facilities around the world with the ability to monitor movement, dwell time and wait time in real time, to quickly and efficiently manage queue and flow.

Our ultra-sophisticated, yet easy to use, solution puts you completely in control of traffic flow and gives you the power to make quick and informed decisions about resource allocation, facilities layout and much more, such as:

 

  • Accurately evaluate and challenge your key performance indicators on the go
  • Use fully automated data mining to draw accurate live forecasts, allowing you to easily and accurately scale resources
  • Gain insights on future staffing requirements based on demand, and plan accordingly
  • Draw from historic data, future schedules and growth predictions to more accurately plan and forecast
  • Use people movement data to optimise the layout of your facility and positioning of outlets
  • Make informed retail planning decisions and increase concession income

 

Plus, with Bliptrack, our clients have directly helped reduce queue stress for millions of people each year by providing them with realistic wait- and travel time expectations, which has increased the overall experience.

How it works

BlipTrack uses multiple data sources, including WiFi and Bluetooth sensors, 3D cameras, people counters and other third-party data sources, to provide insights and all the necessary tools to help you reduce overhead, maximise revenue and provide optimum service. You get up-to-date, visual representations of exactly what’s happening throughout your facility, coupled with performance analysis that shows you what’s working, and what isn’t.

Where you can find us

We’re headquartered in Denmark, but you can find our solutions in over 25 international airports, including Schiphol in Amsterdam, JFK in New York, and airports in Manchester, Cincinnati, Auckland, Dublin, Brussels, Geneva, San Diego, and Edinburgh. BlipTrack has been tested, used and trusted by airports, cities and other high-traffic facilities around the world

And it’s not just airports. Our solutions are helping solve road traffic flow problems in Switzerland, Thailand, New Zealand, the UK, Denmark and Sweden. BlipTrack has even been rolled out in ports, train stations, ski resorts, amusement parks, and at events around the world.

From pedestrian queue and vehicle traffic queue and flow management to advanced capacity forecasting, we’re giving you, the decision-maker, visibility over your operations and the tools to optimise staff resources, maximise revenue and give your customers the best possible care.

BLIP Systems is proud to be a part of the Gentrack Group

Concessionaire Analyser+
Automated collection of concession sales data, contract management, revenue calculation, billing and a BI platform for advanced insight into passenger airport spend.

 

 

Airport 20/20
Seamless data exchange and real time information clarity. Flexible billing, resource management, intelligent FIDS and airport wide stakeholder decision-making.

”BlipTrack helps us to identify how passengers move through and use the airport, from the time they park, to when they leave, and everywhere in between. It enables us to look for patterns through the day/week, to see the impact of the various actions we implement, to reduce bottlenecks and waiting time for the passengers.”

Jan Hessellund

Chief Commercial Officer and Deputy for CEO at Billund Airport.

"We had very high expectations prior to the introduction of the system, and I am very happy to say that the outcome has proved very successful. The system has capabilities of further enhancements which will provide other long term solutions in the future.” 

Paul Davies

Operations Director at Bristol Airport
“It´s been an excellent project with great support from the design, installation and technical team. The BLIP Systems´ team are a credit to the organisation and have helped the airport immensely, with data analysis and reporting."

Chris Wilson

Head of Terminal Operations at Birmingham International Airport
“With BlipTrack we are able to keep our passengers fully informed24/7 – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that.”

Adrian Witherow

Chief Operating Officer at Edinburgh Airport

"BlipTrack has helped identify time periods where passenger wait times exceed 10 minutes, thereby allowing us to assess schedule deficiencies and taxi dispatches. The data has greatly helped improve the customer experience by providing us the ability to schedule taxis to be available when needed.”

David J. Boenitz

Director of Ground Transportation at San Diego International Airport

“We use BlipTrack to see when levels of service are breached and locate the reasons. It help us to identify work shift problems and to make more informed decisions.”

Guðmundur Karl Gautason

Manager Operation Research at Keflavik Airport

“BlipTrack allow us to gain a good understanding of check-point dynamics, and most importantly, our customers benefit directly by getting a better service."

Anita Filli

Project Manager Landside Operations at Genève Aéroport

“With the BlipTrack solution, our operational managers gain a greater understanding of the passenger journey through our terminals. This enhanced awareness allows Finavia to further improve the customer experience."

Pirjo Lähteelä

Head of Passengers & Airlines at Finavia

“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance."

Esben Kolind

Head of Operational and Business Analysis at Copenhagen Airports

"BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The very accurate data is used by our staff to monitor operations, and has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”

John Seely

Technology Projects Manager at Dublin Airport Operations

"BLIP Systems provides us with valuable insights in passenger processes. The insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with a clear understanding of our needs."

Martijn Van Boxtel

Operational Manager Terminal Logistics at Schiphol Group

"BlipTrack provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. The solution allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”

Brian Cobb

Vice President, Customer Experience at CVG

“With the automatic BlipTrack measurings, we now know precisely how many passengers to expect at the passport control at specific hours, and based on that we can reduce tailbacks.”

Kaj Lykke Majlund

Commanding Police Officer at Copenhagen Airport

“Bliptrack enables us to continually refine, evaluate and improve key operational processes.”

Bjorg Hill

Contract Manager at Oslo Airport

“BlipTrack has given us a dynamic and valid tool to document our performance against service level agreements, and also to ensure that the right numbers of staff are in the right place, at the right time, for our passengers.”

Rick Mernock

ATM Policy and Planning Manager at Manchester Airport

“BlipTrack enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders."

Ward Decaluwé

Director of Operations at Brussels Airport

"BlipTrack provides valuable information that helps everyone manage expectations, especially when lines get long. The solution alerts airport employees about developing bottlenecks which allows them to react to the situation more quickly."

Daryl Jameson

Vice President at JFKIAT

“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.”

Gert-Jan de Graaff

President and CEO of JFKIAT

"In CPH, we manually measured effectiveness in connection with wait time, until we found BLIP Systems' queue and dwell time solution, BlipTrack"

Marion Lobedanz Witthøfft

Research Manager at Copenhagen Airport

"BlipTrack provides easily accessible historic data, while still analysing live statistics on wait times, allowing us to display real-time wait times for our passengers"

Birgitte Krabbe

Area Manager at Copenhagen Airport

"BlipTrack gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise."

Giorgio Medici

Head of Customer Care at Milano Malpensa Airport

"The implementation of BlipTrack gives us another tool to help manage the operation of the airport in an even more effective way."

Janik Reigate

Director of Customer Service at Toronto Pearson Airport

"BlipTrack has enabled CVG to continue our close collaboration with TSA to ensure that the passenger experience is one that enhances the journey experience rather than detract from it."

Candace McGraw

CEO at Cincinnati Airport

"BlipTrack has proven to be a critical investment we have made. The data has provided insight into our operational performance across both our assets and processes. Most importantly it has enabled us to have meaningful conversations with our key operational stakeholders."

Mark Croudace

Manager - Passenger & Terminal Operations at Auckland International Airport Limited

Our team

A good handfull of them

Peter Knudsen

CEO and Sales Manager EMEA

Lars Tørholm

CTO

Preben Fugl Andersen

Sales Manager Scandinavia & The British Isles

Mads Bo Frederiksen

Sales Manager The Americas

Christian Bak

Sales Manager Western Europe, Canada, Middle East and India

Ole Nielsen

Sales Manager

Christian Bugislaus Carstens

Marketing Manager

Betina Thodberg Larsen

Marketing Coordinator

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