What we do
BLIP Systems works in several segments, delivering a tailored end-to-end enterprise solution, to optimise operations and improve overall experience.
BLIP Systems, founded in 2003, is a business intelligence company with headquarters near Aalborg, Denmark. The vision and unparalleled expertise is derived from 22 talented employees who strive to provide the highest quality service and solutions.
The in-house designed BlipTrack sensor agnostic analysis platform was launched in 2007. The solution started out as a queue measurement solution to help airports comply with service-level agreements and evaluate key performance indicators.
In 2010, the Queue Prediction module was developed to provide airports and their passengers with accurate flow information on the use of facilities, services and retail.
In the last couple of years, several advanced capacity-forecasting modules have seen the light of day, to help managers efficiently match staffing resources with the demand.
BlipTrack is successfully employed in optimisation efforts at more than 25 international airports, including JFK Airport in New York, Cincinnati, Copenhagen, Birmingham, Oslo, Bristol, Dublin, Brussels, Geneva, San Diego, Keflavik and Edinburgh.
In addition, the solution is implemented in road traffic applications in Switzerland, Thailand, New Zealand, the UK, Denmark and Sweden. In recent years, it has been rolled out in ports, train stations, ski resorts, amusement parks, and at events around the world.
From pedestrian and vehicular queue- and flow management to advanced capacity forecasting, BlipTrack provide decision makers with visibility and all the necessary tools to optimize staffing resources, improve revenue while maintaining a high level of customer service.
Automated collection of concession sales data, contract management, revenue calculation, billing and a BI platform for advanced insight into passenger airport spend.
Seamless data exchange and real time information clarity. Flexible billing, resource management, intelligent FIDS and airport wide stakeholder decision-making.
"BlipTrack has helped identify time periods where passenger wait times exceed 10 minutes, thereby allowing us to assess schedule deficiencies and taxi dispatches. The data has greatly helped improve the customer experience by providing us the ability to schedule taxis to be available when needed.”
David J. Boenitz
“We use BlipTrack to see when levels of service are breached and locate the reasons. It help us to identify work shift problems and to make more informed decisions.”
Guðmundur Karl Gautason
“BlipTrack allow us to gain a good understanding of check-point dynamics, and most importantly, our customers benefit directly by getting a better service."
“With the BlipTrack solution, our operational managers gain a greater understanding of the passenger journey through our terminals. This enhanced awareness allows Finavia to further improve the customer experience."
“BlipTrack provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance."
"BlipTrack has helped us to resource our operations on the day, and to identify pinch points and potential build ups. The very accurate data is used by our staff to monitor operations, and has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”
"BLIP Systems provides us with valuable insights in passenger processes. The insights are used to continuously improve our performance together with our stakeholders. BLIP Systems has proved to be a reliable partner, with a clear understanding of our needs."
Martijn Van Boxtel
"BlipTrack provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. The solution allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
“With the automatic BlipTrack measurings, we now know precisely how many passengers to expect at the passport control at specific hours, and based on that we can reduce tailbacks.”
Kaj Lykke Majlund
“Bliptrack enables us to continually refine, evaluate and improve key operational processes.”
“BlipTrack has given us a dynamic and valid tool to document our performance against service level agreements, and also to ensure that the right numbers of staff are in the right place, at the right time, for our passengers.”
“BlipTrack enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders."
"BlipTrack provides valuable information that helps everyone manage expectations, especially when lines get long. The solution alerts airport employees about developing bottlenecks which allows them to react to the situation more quickly."
“BlipTrack helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travelers provides them with peace of mind, so they may continue to expect a pleasant travel experience.”
Gert-Jan de Graaff
"In CPH, we manually measured effectiveness in connection with wait time, until we found BLIP Systems' queue and dwell time solution, BlipTrack"
Marion Lobedanz Witthøfft
"BlipTrack provides easily accessible historic data, while still analysing live statistics on wait times, allowing us to display real-time wait times for our passengers"
"BlipTrack gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise."
"The implementation of BlipTrack gives us another tool to help manage the operation of the airport in an even more effective way."
"BlipTrack has enabled CVG to continue our close collaboration with TSA to ensure that the passenger experience is one that enhances the journey experience rather than detract from it."
A good handfull of them